Overview
Our refund and returns policy lasts 7 days from receipt of goods. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will be sent to you in the form of a gift card, within a certain amount of days.
Late or missing refunds
If you haven’t received a gift card yet, first check your provided email addresses spam/junk mail again.
If you’ve done this and you still have not received your gift card yet, please contact us at sales@dunesbythesea.com.au
Sale items
Only regular priced items may be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dunesbythesea.com.au to discuss.
Shipping returns
To return your product, you should mail your product to: Dunes by the Sea, email us for shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@dunesbythesea.com.au for questions related to refunds and returns.
